At Remy Gadgets, we want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how our return and refund policy works:
1. Eligibility for Returns
You can return items within 7 days of receiving them, provided they are in unused and unopened condition. The following items are not eligible for return:
- Products that have been used or damaged after delivery.
- Items that were purchased on sale or clearance.
2. How to Return an Item
To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Reason for return
- Photos of the product (if applicable)
Once your return request is approved, we will provide instructions on how to return the item.
3. Refund Process
Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be issued in cash at the time of delivery.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We will arrange for a return and send you a replacement or issue a refund, depending on your preference.
5. Shipping Costs
The customer is responsible for return shipping costs, unless the return is due to a defective or damaged product.
6. Exchanges
We currently do not offer exchanges. If you’d like a different product, please initiate a return and place a new order.
If you have any questions regarding returns or refunds, please reach out to us at [email protected].